DRAMATIC IMPACT
Training Transcending Transforming

Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organizations today.

Our unique methodology is a bespoke clinic designed to address the challenges specific to your organization at the time. This methodology is flexible in application and is delivered as external consortiums where the benefit of interacting and networking with industry associates is a plus.
The modules focus mainly on Customer Experience and Leadership best practices in various sectors. Additional content evolves based on multidisciplinary integration, and as determined by the industry culture and current situation. This invasive approach to training ensures that it is experiential with a higher level of understanding, recall and post-training application.

All our training work can be tailored as an in-house program to address specific issues within your company.

Our training programmes include:

LEADERSHIP
  • BE IN CHARGE FOR REAL: Effective Leadership
  • NO MAN IS AN ISLAND: Developing Leadership People Skills
  • GETTING THE BEST OUT OF YOUR TEAM: Leadership Passages
  • EXCEED TOMORROW: Managing Change Today
CUSTOMER SERVICE
  • FIRST CUT IS THE DEEPEST: Customer Service Responsibility For Front-Line Staff
  • GOT MY BACK?: Excellent, Engaged Service For Back Office Staff
  • MAKING IT STICK: Building an Enviable Organizational Culture of Great Customer Service
  • THE RIGHT-TITUDE: Shaping Personal Attitudes/ Courtesy Skills
  • COMMUNICATE-TITUDE: Winning Communication Skills In Customer Service
  • GETTING IT RIGHT: Developing/ Maintaining The Equilibrium (RATER – Servqual)
  • “SOMEBODY MUST DIE!”: Handling Difficult Customers/ Tense Controlling Situations
  • BE A FANTASTIC FIXER: Service Recovery when it goes wrong
SALES & MARKETING
  • DISCOVER MAGIC & APPLY IT!: Effective Sales & Selling Skills
  • MAKE ROOM FOR “MORE IMPROVED”:Advanced Selling / Relationship Management Skills
  • DEAL, OR NO DEAL: Negotiation, Objection Handling And Closing Skills
  • PRONOUNCE YOU MAN & WIFE: Customer Relationship Marketing
  • HOP, TWO, THREE, FOUR!: Managing The Sales Force
PERSONAL DEVELOPMENT
  • MAKING TIME COUNT: Productivity And Efficiency Enhancement Training For Executive/Personal Assistants
  • PROCRASTINATION IS THE THIEF OF TIME: Time Management
  • BORROWING PROJECT MANAGEMENT SKILLS: Planning & Organizing Skills
  • BRING IT ON: Personal Effectiveness
TEAM PRODUCTIVITY
  • TOTAL TEAM BUILDING: Working Better Together
  • LET’S GET TOGETHER & FEEL ALRIGHT: Managing Diversity in the Workplace
  • MIXING THE ORGANISATIONAL COCKTAIL: Understanding Generations & Working Together

CLIENTS

null