This programme is quite wonderful and educative. It gives you a better insight on how to Wow! The customer so as to have positive customer experience
Great training. Effective know-how of relating real life experiences on Customer Management. Understanding the strength of treating the customer like a king
I learnt that every interaction is a script and every customer is a story teller. Whether the story will be positive or negative depends on your attitude.
The part on changing our attitude. I was blown away to discover that people are products of different reasons economic status neighbor social media vicarious learning’s, operatives etc
The course aligns to everyday activities in and out of the work place. It helps in people management, relationships generally and above all helps give a customer a wow and double platinum experience.
The story telling technique used, a lot of real-life scenarios was shared and I was able to connect and learn from these experiences.
My opinion of this experience is that it is an educative and insightful one that has changed my mind set about customer service. It has made me see the importance of being a solution provider and being the best I can be every day for my customer. It has also made me realize that creating magical customer service experiences is a deliberate and planned effort.
My attitude will and is already become radically transformed by this program. It will become all round positive going forward. I now understand clearly why people demonstrate different behavioural trails, especially in their relationship with customers.
A very good and eye-opening training that needs to be taken by all our staff to improve customer service all over.
The program is very informative and interactive. I will recommend it for every division especially customer relation and other support unit to customer relations.
The program is wonderful and I can attest to that having attended a lot of customer trainings. One can relate with the objectives and course contents as it aligns to our company goals. Changing perception of customers
The training experience was interesting and thought provoking. The training should also be administered to other divisions.